Terms and conditions

    To book a flight simulation experience with Emirates A380 Experiences, you must provide accurate personal information, including your name, contact details, and payment information. Reservations are subject to availability and must be confirmed by us before they are considered final. We reserve the right to cancel or reschedule bookings due to unforeseen circumstances. It is your responsibility to review your booking details and ensure they are correct. Any changes to your reservation must be requested in advance.

    All payments for our flight simulation experiences must be made in full at the time of booking. We accept various payment methods, including credit/debit cards and other online payment options. Prices are subject to change without notice, but confirmed bookings will not be affected. Additional fees may apply for changes or cancellations made after the booking is confirmed. Any applicable taxes or surcharges will be added to the total cost.

  • You agree to use our services in a responsible and respectful manner. Any behavior that disrupts or negatively affects the experience of others is prohibited. This includes but is not limited to abusive language, inappropriate conduct, or damage to our facilities. We reserve the right to terminate or suspend your access to our services if you violate these terms. You are responsible for any damage caused by your actions.
  • All content and materials on the Emirates A380 Experiences website, including logos, images, and text, are the property of Emirates A380 Experiences or its licensors. You may not reproduce, distribute, or create derivative works from any content without our prior written permission. Unauthorized use of our intellectual property is prohibited and may result in legal action. We retain all rights not expressly granted to you in these terms.
  • Our flight simulation experiences are designed to provide an enjoyable and realistic simulation. However, we do not guarantee that your experience will be free from errors or interruptions. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the maximum extent permitted by law. We are not responsible for any loss or damage to personal property.
  • It is your responsibility to ensure that you are in good health and meet any physical requirements for participating in our flight simulation experiences. If you have any medical conditions or concerns, please consult with your healthcare provider before booking. We reserve the right to refuse service if we determine that participation may pose a risk to your health or safety. All safety instructions provided by our staff must be followed at all times.
  • We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and processing of your personal data as described. We take reasonable measures to protect your information but cannot guarantee its absolute security. If you have any concerns about how your data is handled, please refer to our Privacy Policy or contact us directly. Your data will only be used for the purposes stated in the policy.
  • Our website may contain links to third-party websites or services that are not under our control. We are not responsible for the content or privacy practices of these external sites. You should review the terms and privacy policies of any third-party sites you visit. Our inclusion of links to other websites does not imply endorsement or responsibility for their content. We are not liable for any issues arising from your interaction with third-party services. [email protected].
  • We reserve the right to modify or discontinue any aspect of our services at our discretion. This includes changes to the availability, content, or features of our flight simulation experiences. We will make reasonable efforts to notify you of any significant changes, but we do not guarantee that all updates will be communicated. Continued use of our services following any changes constitutes acceptance of the modified terms. We are not liable for any impacts resulting from changes to our services.
  • These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where Emirates A380 Experiences operates. Any disputes arising from these terms will be resolved in the courts located in that jurisdiction. By using our services, you consent to the exclusive jurisdiction of these courts. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. This ensures that the terms remain effective and enforceable.
  • In the event of a dispute arising from these Terms and Conditions or your use of our services, we encourage you to contact us to seek a resolution. We are committed to resolving conflicts amicably and may offer mediation or alternative dispute resolution methods. If we cannot reach a resolution through these means, the dispute may be settled in the competent courts as described in the governing law section. Your cooperation in resolving disputes is appreciated. We aim to address and resolve issues promptly.
  • We are not liable for any failure or delay in performing our obligations under these Terms and Conditions due to circumstances beyond our reasonable control. This includes but is not limited to natural disasters, acts of terrorism, or government actions. In such cases, we will make reasonable efforts to resume our services as soon as possible. We will not be held responsible for any inconvenience or losses resulting from force majeure events. Your understanding and cooperation are appreciated.